At 10 a.m. (subject to change), the Board will present the Outstanding Employee Team of the Quarter Award to the Information Services and Technology Telephone Services Team.
Board President Katie Rice read the following:
The Telephone Services group is a team of highly skilled employees responsible for the telephone systems at over 40 County offices. They are dedicated to providing high-quality service, and particularly sensitive to the needs of public health and safety. This team is always willing to solve challenging problems that are presented to them with a high level of customer service and a willingness to work after hours when necessary.
They foster healthy working relationships with other County technical teams to optimize the performance of the systems, and utilize the many features the systems provide in order to serve the needs of the County departments. This team takes pride in ensuring that systems are working, continuously monitoring system performance for the highest level of service. In addition to technical expertise, the Telephone Services group financially manages almost all of the County Telecommunication expense, working with each department to equitably charge back expenses and provide both technical and financial support to all County departments’ administrative personnel responsible for cellular devices.
The Telephone Services group is comprised of Ilya Frid, Jules Fulgentes, Kathy Harrington, Barbara Layton, JC Lopez and Randy MacKenzie. They are deserving of the honor of Team of the Quarter. Congratulations!
Contact: Charlie Haase, Director, Information Services and Technology
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